After payment confirmation and any necessary order verification, Wernovia™ orders are normally prepared within 2–4 business days.

During holidays, seasonal promotions, or periods of increased order volume, processing may require up to 5 business days.

Business days generally exclude weekends and applicable public holidays. Processing time and carrier transit time are separate periods.

For supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.

The total delivery timeframe includes both order processing time and carrier transit time.

Delivery estimates are expected ranges and are not guaranteed arrival dates. Weather, carrier delays, holidays, and other unforeseen circumstances may affect delivery schedules.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on your delivery location and available services.

You will have the opportunity to review shipping costs and the final order total before submitting payment.

Wernovia™ works with trusted fulfillment and logistics partners to prepare and deliver orders placed through wernovia.com.

Orders are prepared according to product availability, order details, payment confirmation, and fulfillment requirements.

Shipping origin, carrier selection, and delivery routes may vary depending on inventory availability, destination location, and logistics conditions.

Once your order has been dispatched, tracking information will be provided when available.

Tracking details may be sent through your order confirmation email or shipping notification.

Please allow some time for tracking information to become active after the carrier receives and scans the package.

• Tracking updates may not appear immediately after shipment.
• Carrier systems may require additional processing time.
• International transportation stages may temporarily delay tracking updates.

If you need to update your shipping address, please contact Wernovia™ customer support as soon as possible after placing your order.

We will make reasonable efforts to assist with address updates before the order enters the shipping process.

Once an order has been shipped, changes to the delivery address may no longer be possible.

Shipping availability may vary depending on the destination address and carrier services available at the time of purchase.

Some shipping methods may have limitations for:

• P.O. Box addresses.
• APO/FPO military addresses.
• Certain U.S. territories or remote locations.

If additional information is required to complete delivery, our customer-support team may contact you using the details provided during checkout.

Sometimes tracking information may remain unchanged for a period of time after shipment. This does not necessarily mean that the package has stopped moving.

Possible reasons include:

• Carrier processing delays.
• Transportation between logistics facilities.
• Temporary delays during weekends, holidays, or peak shipping periods.
• Carrier system update delays.

If tracking has not updated for an extended period, please contact the Wernovia™ customer-support team and provide your order number and tracking information.

If your shipment appears to be lost during transportation, please contact Wernovia™ customer support so we can assist with reviewing the delivery information.

We may work with the applicable carrier or logistics partner to investigate the shipment status.

Please provide:

• Order number.
• Tracking number.
• Shipping address details.
• Any relevant delivery information.

If tracking shows that your order has been delivered but you cannot locate the package, please check the following:

• Confirm the shipping address entered during checkout.
• Check around your property, mailbox, porch, or other secure delivery locations.
• Ask household members, neighbors, or building management if they accepted the package.
• Contact the shipping carrier for additional delivery details.

If you still cannot locate your package, please contact Wernovia™ customer support with your order details.

Wernovia™ carefully prepares illuminated glass LED night lights and seasonal home décor products before shipment.

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible.

Please provide:

• Your order number.
• Photos of the product and packaging.
• Photos of the shipping label.
• A description of the issue.

Our team will review your request and provide appropriate assistance according to the circumstances.

Shipping availability depends on the destination location, available carriers, and current logistics conditions.

For international orders, customers may be responsible for additional charges required by local authorities, including taxes, duties, customs fees, or import-related charges where applicable.

These charges are determined by the destination country and are outside the control of Wernovia™.