Return & Refund Policy
This policy explains how to request a return, report an order issue, exchange eligible products, and receive an approved refund for purchases made through wernovia.com.
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery .
To remain within the return period, please contact Wernovia™ customer support before the 30-calendar-day period expires.
Return eligibility remains subject to the conditions described in this policy.
Starting a Return Request
Before sending any item back, please email:
service@wernovia.com
Please provide:
- Your order number.
- The product name or description.
- Reason for the return request.
- Relevant photos or videos when applicable.
- Photos of packaging and shipping label for damaged, incorrect, or incomplete orders.
Our customer-support team will review your request and provide return instructions if approved.
Return Eligibility
Except for damaged, defective, incorrect, or incomplete orders, eligible returns should generally be:
- Unused and in original condition.
- Complete with all included accessories and materials.
- Protected with original packaging where possible.
- Suitable for inspection and resale.
- Accompanied by proof of purchase or order number.
Opening the shipping package does not automatically make a product ineligible for return, provided the item remains unused, complete, and undamaged.
Because Wernovia™ products include illuminated glass decorative elements, please handle glass surfaces, bases, lighting components, and decorative details carefully during inspection.
Product Variations & Materials
Wernovia™ creates illuminated glass LED night lights and seasonal home décor pieces designed with unique visual details and decorative characteristics.
Because many of our products include glass elements, lighting components, and handcrafted-style decorative details, minor variations may naturally occur.
- Slight differences in glass texture or surface details.
- Small variations in color tone or lighting effect.
- Minor differences caused by production processes.
- Natural decorative variations that do not affect product use.
These characteristics are considered part of the individual character of decorative glass products and are not normally considered defects.
Return Address & Authorization
Please do not send any product back before receiving return instructions from Wernovia™ customer support.
Unauthorized returns may not be processed because return handling requirements may vary depending on the order and return situation.
After your return request is approved, our support team will provide the appropriate return instructions.
Non-Returnable Items
Certain items may not be eligible for return due to product condition, safety, hygiene, customization, or other applicable circumstances.
- Products returned outside the approved return period.
- Items showing signs of use, damage, modification, or improper handling.
- Products missing important components, accessories, or original packaging when required.
- Customized or specially prepared products where applicable.
- Items damaged due to misuse, accidents, or improper installation.
If you are unsure whether your order qualifies for return, please contact Wernovia™ before shipping the product.
Damaged, Defective, Incorrect, or Incomplete Orders
If your order arrives damaged, defective, incorrect, or incomplete, please contact Wernovia™ customer support as soon as possible after delivery.
To help us review the issue, please provide:
- Order number.
- Clear photos of the product.
- Photos of the packaging and shipping label.
- A description of the issue.
- Any additional details that may help us understand the situation.
Our team will review the information and provide appropriate assistance based on the specific circumstances.
Need Help With A Return?
If you have questions about return eligibility, refund status, damaged products, exchanges, or order issues, the Wernovia™ customer-support team is ready to assist.
Contact Support