Payment & Security

Wernovia™ · Checkout Information

Payment & Security

This page explains how available payment methods, order totals, transaction authorization, and checkout security are handled when you place an order through wernovia.com.

Secure Checkout Processed through Shopify and applicable payment providers
Order Total Your complete order total is displayed before payment
Payment Options Available payment methods appear during checkout
Section 01

Payment Methods

The payment methods currently available for your purchase are displayed during checkout. Available options may vary depending on your location, currency, device, order details, and payment services enabled when your order is placed.

Please select one of the available payment methods shown during checkout and follow the instructions provided to complete your purchase.

Section 02

Payment Authorization & Verification

Orders may be subject to transaction authorization, payment verification, and fraud-prevention review before they are accepted or fulfilled.

A bank, card issuer, or payment provider may request additional verification, decline a transaction, or place a temporary authorization hold. These decisions are controlled by the applicable financial institution or payment provider.

Section 03

Checkout Security

Checkout is processed through Shopify together with applicable payment providers using security measures designed to protect transaction information.

Wernovia™ does not store complete credit or debit card numbers on its own servers. Payment information is handled by Shopify and the applicable payment service providers involved in processing transactions.

Security Reminder: Wernovia™ will never ask you to email your complete credit card number, debit card number, card security code, or online banking password.
Section 04

Prices & Final Order Total

The product price displayed on wernovia.com represents the current listed price for the selected item.

Before completing payment, the checkout page will display your complete order total, including applicable product costs, shipping fees, discounts, and any other charges shown during checkout.

Please review all order details carefully before submitting your payment.

Section 05

Financial Institution Charges

Your bank, card issuer, or payment provider may apply additional charges related to currency conversion, international transactions, or account policies.

Any such fees are determined by your financial institution or payment provider and are outside the control of Wernovia™.

Please Note: The amount charged by Wernovia™ is the amount displayed during checkout. Additional bank or payment-provider fees, if applicable, are determined by your own financial institution.
Section 06

Discount Codes & Promotions

If Wernovia™ offers discount codes, promotional offers, or seasonal campaigns, eligible discounts may be applied during checkout.

Please ensure the discount code is entered correctly before completing payment.

Promotional conditions, expiration dates, product exclusions, or usage limits may apply depending on the specific offer.

Section 07

Declined, Pending, or Duplicate Charges

If your payment is declined, please check that your payment information is correct and that your payment method is available for online transactions.

A pending charge may appear when a payment provider or bank temporarily authorizes a transaction before final processing.

If you believe you have been charged more than once, please contact our customer-support team with your order details so we can assist with verification.

Section 08

Order Confirmation

After successful payment, you will receive an order confirmation email containing your purchase details.

Please review your order confirmation and contact us promptly if you notice any incorrect information.

For order-related questions, please include your order number and the email address used during checkout.

Section 09

Payment Questions

If you have questions about payment methods, transaction status, order totals, or checkout issues, please contact the Wernovia™ customer-support team.

Our support team can assist with purchase-related questions, while payment authorization decisions remain handled by the relevant payment providers and financial institutions.

Email: service@wernovia.com

Wernovia™ Customer Support

Need Help With Payment?

If you have questions about payment methods, checkout security, transaction status, order totals, or payment-related concerns, our customer-support team is ready to assist.

Contact Support
Company Details

Business Information

Brand Name Wernovia™
Legal Company Name Hangzhou Zhaomi Culture & Media Co., Ltd.
Owner Peng Limin
Website wernovia.com
Business Address Room 465, Building 46, Xiangzhang Apartments, No. 360 Wensan West Road, Wenxin Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Customer Support Email service@wernovia.com
Customer Support Phone +86 185-6527-8521
Customer Service Hours 8:00 AM – 10:00 PM Daily
Your Payment Security Matters Wernovia™ is committed to providing a safe and reliable checkout experience. For your protection, never share your complete payment card details, security codes, or online banking information through email or unofficial channels.