Frequently Asked Questions
Find helpful information about Wernovia™ illuminated glass LED night lights, seasonal home décor, product details, orders, payment, shipping, tracking, returns, refunds, and customer support.
Who operates Wernovia™?
Wernovia™ is owned and operated by Hangzhou Zhaomi Culture & Media Co., Ltd.
What does Wernovia™ sell?
Wernovia™ specializes in illuminated glass LED night lights, seasonal tabletop décor, and decorative home accents. Our collections include Halloween and Christmas inspired designs such as ghosts, pumpkins, black cats, witches, spiders, bats, and reindeer.
Are Wernovia™ products handmade?
Our illuminated glass décor pieces are carefully designed with attention to shape, color, lighting effect, and decorative details. Small variations in appearance may naturally occur due to material characteristics and production processes.
Will every glass night light look exactly the same?
Each Wernovia™ piece is designed to closely match product images, but slight differences in glass texture, color tone, surface details, or decorative elements may occur.
Are small variations considered defects?
Minor variations in glass appearance, finish, color, and decorative details are not necessarily defects. These characteristics are part of the unique visual character of decorative glass products.
How do Wernovia™ LED night lights work?
Our products feature integrated LED illumination designed to create a warm decorative glow. Specific power methods and usage details may vary depending on the product model.
Are Wernovia™ products suitable for home decoration?
Yes. They are designed as tabletop decorative accents suitable for shelves, mantels, nightstands, desks, entryways, and seasonal displays.
Can Wernovia™ designs be used for seasonal decorating?
Yes. Our Halloween and Christmas collections are created to add warm seasonal atmosphere and character to different home spaces.
How long does order processing take?
Orders are typically processed after payment confirmation. Processing times may vary depending on order volume, seasonal periods, and product availability.
How long does shipping take?
Shipping times depend on destination, shipping method, and current logistics conditions. Once your order ships, tracking information will be provided when available.
How much does shipping cost?
Shipping costs are calculated during checkout and may vary depending on your location and selected shipping method. The final shipping charge will be displayed before payment.
Where are Wernovia™ orders shipped from?
Orders are fulfilled through our designated logistics partners. Shipping availability and delivery options depend on the destination country and order details.
Will I receive tracking information?
Yes. Once your order has been shipped, tracking information will be provided through your order confirmation or shipping update.
Why has my tracking information stopped updating?
Tracking updates may occasionally pause during carrier transfers, customs processing, or transportation stages. Please allow additional time for new tracking updates.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. Once an order has entered the shipping process, modifications may no longer be possible.
What information should I provide when contacting support?
Please include your order number, the email address used during checkout, and a detailed description of your request. Photos may be helpful for product-related concerns.
What is Wernovia™'s return policy?
Customers may request returns according to the conditions outlined in our Return & Refund Policy. Please contact customer support before sending any item back.
How do I request a return?
To start a return request, please email our support team at: service@wernovia.com Include your order number and reason for the request.
Where should I send my return?
Please do not send products to our registered business address unless you receive specific return instructions. Our support team will provide the correct return destination.
What if my item arrives damaged?
If your product arrives damaged, please contact us promptly with your order number and clear photos of the product, packaging, and shipping label.
Still Need Help?
Our customer-support team is here to assist with product questions, order updates, shipping concerns, returns, refunds, and any other purchase-related requests.
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