How can we help?
Have a question about one of our illuminated glass LED night lights, seasonal décor pieces, an existing order, shipping, tracking, payment, returns, or refunds? The Wernovia™ customer-support team is here to assist you.
Questions About an Existing Order
Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.
Problems With Your Order
If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.
Because Wernovia™ creates illuminated glass décor pieces, small differences in glass texture, finish, color tone, and handmade decorative details may naturally occur.
Please include:
- Your order number.
- A clear description of the issue.
- Relevant photographs or videos.
- A photo of the shipping label and package exterior.
Before Returning an Item
If you would like to return a Wernovia™ product, please contact our customer-support team before sending any merchandise.
Do not send products back to the registered business address unless our team has provided return instructions.
Once your return request has been reviewed and approved, we will provide the correct return process and destination information.
Response Time
Our customer-support team aims to respond to all inquiries within 24 hours.
During peak seasonal periods, holiday promotions, or high-volume shopping events, response times may be slightly longer.
Customer Service Hours: 8:00 AM – 10:00 PM Daily
For the fastest assistance, please include:
- Your order number.
- The email address used at checkout.
- A detailed description of your question.
- Photos or videos when reporting product issues.